Frequently Asked Questions

How do I place an order on JeffreyBurroughs.com?

Ordering on JeffreyBurroughs.com is safe and simple. Once you have found the item you would like to purchase, click “Purchase” to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

 

You may also order over the phone, by calling (646) 986-0478.

Is it safe to order on JeffreyBurroughs.com?
Yes, it is safe to order on JeffreyBurroughs.com. Our website uses PayPal to ensure customers security and compliance with government regulations. PayPal is one of the world’s most dependable merchants, and a leader in the digital space to secure purchases and information.
What happens after I place an order? How long does it take to receive my pieces?

After your order has been received we will begin our work to handcraft it in our New York City Studio. The time required depends on the complexity of the pieces you ordered. We ask that you allow up to two weeks to receive your order. Once your pieces have been expertly crafted it will be be shipped Priority Mail and received in 1-3 days. If the shipping address is local to New York City we may contact you to arrange for same day delivery.

What shipping options are available on JeffreyBurroughs.com?

Please visit our shipping page to learn about our options.

Will I be charged sales tax on my JeffreyBurroughs.com purchase?
JeffreyBurroughs.com is a New York based company and by law is required to charge sales tax for orders shipped within the state of New York.
Can I ship my order to an international location?

Yes and please visit our shipping page to learn about our options.

Will my JeffreyBurroughs.com purchase arrive gift-wrapped?

All orders arrive in our jewelry pouch packaged inside a Jeffrey Burroughs New York jewelry box.

Can I include a personalized gift message with my purchase?

We are working to add this option to your purchase.

What if I need extra help or advice about my purchase?

Contact us at 646.986.0478, or concierge@jeffreyburroughs.com to speak with one of our specialists, who will help you craft and complete your purchase.

Do you accept returns or exchanges?

Please visit our returns page for more information.

Are prices on JeffreyBurroughs.com subject to change?

Prices of precious metals and stones and semi-precious gemstones change, so prices on JeffreyBurroughs.com are subject to change without notice.

Why does JeffreyBurroughs.com use simulated turquoise?

Genuine Sleeping Beauty turquoise is a natural resource that has been nearly depleted worldwide from mining. This is why we chose to use simulated turquoise in some of our pieces. These beads are made from natural stones that are dyed to achieve a similar hue to natural turquoise.

Still have questions? Contact us at 646.986.0478, or concierge@jeffreyburroughs.com to speak with one of our specialists, or fill out the form below.